Flot — Open Banking Hub SL LIMITED ("Flot", "we", "our", or "us") is committed to protecting the privacy and personal data of all users of our platform. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Flot application, website (flotme.ai), and related services.
By using Flot, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect the following categories of personal data:
Identity information: Full name, date of birth, national ID number, selfie/photo for identity verification.
Financial data: Mobile money account details, transaction history, wallet balances, payment records.
Device & technical data: IP address, device type, operating system, browser type, app usage data, and crash reports.
KYC/AML documentation: Government-issued ID, utility bills, or other documents required for regulatory compliance.
3. Purpose of Data Processing
We process your personal data for the following purposes:
To create and manage your Flot account.
To process payments, transfers, and financial transactions.
To verify your identity and comply with KYC/AML obligations.
To detect and prevent fraud, money laundering, and other illegal activities.
To provide customer support and respond to your enquiries.
To send you service notifications and important updates.
To improve our products, services, and user experience.
To comply with applicable laws and regulations in Sierra Leone.
4. Data Sharing
We do not sell your personal data. We may share your information with:
Financial institutions: Banks and licensed financial service providers involved in processing your transactions.
Payment processors: Third-party payment networks (e.g., Visa, Mastercard, mobile money operators) necessary to complete your payments.
Regulators and law enforcement: The Bank of Sierra Leone, the Financial Intelligence Unit, and other authorities as required by law.
Compliance and identity providers: Third-party services used for KYC verification and fraud prevention.
Service providers: Technology, hosting, and support partners who process data on our behalf under strict data protection agreements.
All third parties we share data with are bound by confidentiality obligations and may only use your data for the purposes we specify.
5. Data Retention
We retain your personal data for as long as your account is active or as required to fulfil the purposes outlined in this policy. We are also required by Sierra Leone law to retain certain financial and transaction records for a minimum period after your account is closed. When data is no longer needed, we securely delete or anonymise it.
6. Data Security
We implement industry-standard security measures to protect your data, including:
Encryption of data in transit (TLS/SSL) and at rest.
Access controls limiting data access to authorised personnel only.
Regular security audits and vulnerability assessments.
Multi-factor authentication for account access.
While we take every reasonable precaution, no method of transmission or storage is 100% secure. If you suspect unauthorised access to your account, contact us immediately.
7. Your Rights
Subject to applicable law, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to our legal retention obligations.
Objection: Object to certain types of processing, including direct marketing.
Portability: Request transfer of your data in a structured, machine-readable format where technically feasible.
Our website (flotme.ai) uses cookies and similar tracking technologies to improve performance and user experience. These may include:
Essential cookies: Necessary for the site to function correctly.
Analytics cookies: Help us understand how visitors interact with our site.
Preference cookies: Remember your settings and choices.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via the Flot app or email. Continued use of our services after an update constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: